Refund Policy

This Refund Policy explains when and how you can request a refund for products purchased from tasteof.me (the “Service”). We sell Lightroom presets— digital goods that are delivered electronically and downloaded instantly (“Presets”). This Policy forms part of our Terms of Service.

1. Merchant of Record

Payments and order fulfillment are processed by Paddle, which acts as the Merchant of Record for all purchases. Approved refunds are issued by Paddle to the original payment method, and Paddle’s buyer terms apply in addition to this Policy. You can submit a request to us directly (see Section 6) or through the receipt email Paddle sends you.

2. The Nature of Digital Goods

Because Presets are digital files delivered immediately, they cannot be “returned” once downloaded. As a general rule, all sales are final once the files have been made available for download. The exceptions below — both the refunds we offer voluntarily and the rights the law gives you — always take precedence over this general rule.

3. When We Will Issue a Refund

We will provide a full refund in the following cases:

• The files are defective or corrupted and we cannot provide a working replacement;
• The product was never delivered — your download link did not work and we were unable to fix it;
• The product is materially not as described on the product page; or
• You were charged in error — for example, a duplicate charge or an accidental repeat purchase of the same Preset.

For technical issues, please contact us first — we will usually try to fix the problem or re-deliver the files before processing a refund.

4. When a Refund May Not Be Available

Outside of the cases above and your statutory rights (Section 5), refunds are generally not available, including where:

• you have downloaded the Preset and simply changed your mind or no longer want it;
• the Preset does not produce a specific look on your photos — results depend on your camera, lighting, and source image, and outcomes naturally vary;
• you bought the wrong item, or your software does not meet the compatibility requirements stated on the product page; or
• the request is made an unreasonably long time after purchase without a valid defect.

5. Your Statutory Rights

Nothing in this Policy limits any non-waivable rights you have under the consumer-protection laws of your country. Those rights always apply on top of this Policy.

Customers in the Republic of Korea. Under the Act on the Consumer Protection in Electronic Commerce (전자상거래법), you generally have the right to withdraw a purchase (청약철회) within 7 days of the purchase or of the date the content became available. For digital content, however, this withdrawal right may be restricted once provision (download/streaming) of the content has begun, provided that we clearly informed you of the restriction before purchase and took the measures required by law (such as offering a trial or partial sample). This restriction does not apply where the digital content is defective or differs from what was advertised — in those cases you may withdraw or request a refund within the periods allowed by law.

Customers elsewhere (including the United States and EU/UK). Where local law grants a cooling-off or cancellation right for digital content, that right applies. In many jurisdictions, that right can be lawfully waived once you start the download and expressly agree to immediate delivery; where it cannot be waived, we will honor it. Regional consumer guarantees (for example, that goods are of acceptable quality and match their description) always apply.

6. How to Request a Refund

Email us at tasteofme.cs@gmail.com with:

• the email address used for the purchase;
• your order or receipt number (from your Paddle receipt); and
• the name of the Preset and a brief description of the problem.

We aim to respond within 3 business days. If your request is approved, the refund is issued to your original payment method by Paddle; depending on your bank or card issuer, it can take a further 5–10 business days to appear on your statement.

7. Changes to This Policy

We may update this Policy from time to time. Material changes will be reflected by updating the “Last updated” date above. The Policy in effect at the time of your purchase governs that purchase.

8. Contact

Questions about refunds? Email us at tasteofme.cs@gmail.com.